[FM Discuss] SF to floss...come in floss...

[adam hyde]

hey,

So a call out for some help from the FM community...

Right now I am in San Francisco, and preparing to leave tomorrow to do a
sprint on CiviCRM. 

CiviCRM is a CRM (constituent relationship management software). This
means that it is a web based system used mostly by organisations to
track and service their stake holders and membership.

For the sprint we are going to create a book that explains the software
through case studies. The sections include :
Engaging Your Community
Growing Your List
Raising Money from Donors
Managing Events and Participants
Managing Memberships and Members

Each section will focus on a specific feature group of CiviCRM and
explain it through the examination of a best practice case study.

This is a new way for us to approach a manual, and I quite like it. It
wasn't my design, I prefer something that introduces the paradigm of the
software in a more direct way, but I think this will produce a very
interesting and useful manual.

On this point, I am very interested in ideas about the shape of a
generic chapter structure for each case study. I was thinking about
something like :
* introduction to the case study (the org, what it does, what it wants
to do)
* how CiviCRM can help (what parts of civicrm would be used, explanation
of the architecture, best practice tips etc)
* the planning process (how the org planned the implementation -
evaluation of resources, who is to do it, how)
* the implementation process (including problems encountered)
* the real results

I dont want to plan the sections in too much detail. Instead I'm looking
for a chapter structure consisting of no more than 4-5 chapters, that
will work as a standard structure for all case studies.

You can see the more incremental detail about the case studies outlined
here:
http://en.flossmanuals.net/bin/view/CiviCRM/Outline

(ignore everything except the section names as per above).

I would very much appreciate any ideas on this. For me this approach is
new and so any comments, questions, suggestions etc would be a terrific
help

adam



	
-- 
Adam Hyde
Founder FLOSS Manuals
German mobile : + 49 15 2230 54563
Email : adam at flossmanuals.net
irc: irc.freenode.net #flossmanuals

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