[FM Discuss] best way for booki users to get support

[adam]

i just set this up:

http://lists.booki.cc/admin.cgi/booki-booki.cc

i will point more people to this as we go...

adam


On 03/31/2011 01:00 PM, adam wrote:
> good point...now the url is:
> http://www.flossmanuals.net/index.php?plugin=blog
>
> which is ugly but works
>
> adam
>
>
> On 03/31/2011 12:37 AM, Lachlan Musicman wrote:
>> My 10 cents is regards the old site - and what I think we shouldn't do
>> for the new one.
>>
>> IIRC, there seemed to be some sort of webserver url re-writing or
>> embedded frames etc - so you *could* find a flossmanuals.net/about
>> page, but the URL was flossmanuals.net. This made it _hard_ to direct
>> people to an "about" page.
>>
>> This should not be repeated - it's bad for google, it's bad for
>> directing ppl to the site, it's bad for the quick and nasty "about us"
>>
>> cheers
>> L.
>>
>> On Thu, Mar 31, 2011 at 04:45, John Curwood
>> <marketing at lovinglearning.co.nz>  wrote:
>>> Hey Adam,
>>>
>>> my vote goes in for osqa, it looks pretty useful, and easy.
>>>
>>> The only thing I didn't like was the points and badges feature.  I  just
>>> want to answer peoples questions and help solve their problems.  Where as I
>>> see the reward system as a distraction to helping people.
>>>
>>> any way that was my 10 cents.
>>>
>>> John
>>>
>>> On 31/03/2011, at 12:20 AM, adam wrote:
>>>
>>>> i cna put an info link and a 'support' link..thats easy, but i am not
>>>> clear on what to put on the support link...i was thinking a page with a
>>>> live chat interfacing to irc until it get too crazy to manage...might be
>>>> interesting...the other would be somehting likehttp://www.osqa.net/
>>>>
>>>> we could also have a mailing list...what do people think is best?
>>>>
>>>> adam
>>>>
>>>>
>>>>
>>>>> one problem i have with both the blog (http://blog.booki.cc/)&  the
>>>>> booki site (http://www.booki.cc/) is that it isn't easy to find
>>>>> background information - who, why, how etc (i've been looking for this
>>>>> recently in the course of trying to put together the ars electronica
>>>>> submission, but more about that in a separate email). apart from 4
>>>>> sentences on the home page, the site only gives long lists of groups,
>>>>> books&  people;  the blog has heaps of great information&  tutorials for
>>>>> when you are actually working with booki; but on neither is it easy to
>>>>> find any contextualising background info. i guess that will come.
>>>>>
>>>>> i think you're right that joining this list shouldn't be the recommended
>>>>> way to get general booki support. would it be possible to have a support
>>>>> email address? or there aren't resources to manage that?
>>>>>
>>>>> h : )
>>>>>
>>>>> On 30/03/11 4:42 AM, Martin Kean wrote:
>>>>>> Hi, good idea John!
>>>>>> I think the way the Booki blog is designed is good, displaying the text
>>>>>> and images clearly.
>>>>>> I think the Identica, Slashdot and RSS buttons are unecessary, and
>>>>>> reader comments could be added here instead.
>>>>>> Athttp://blog.booki.cc/  the posts succeed each other chronologically,
>>>>>> so perhaps a button link 'show comments', rather than comments beneath
>>>>>> each post in the long format.
>>>>>> cheers, Martin
>>>>>> ________________________________________
>>>>>> From:discuss-bounces at lists.flossmanuals.net
>>>>>> [discuss-bounces at lists.flossmanuals.net] On Behalf Of John Curwood
>>>>>> [marketing at lovinglearning.co.nz]
>>>>>> Sent: Wednesday, 30 March 2011 1:59 p.m.
>>>>>> To:discuss at lists.flossmanuals.net
>>>>>> Subject: [FM Discuss] best way for booki users to get support
>>>>>>
>>>>>> I've just finished writing a Tutorial for the booki blog and at the
>>>>>> bottom of the post I want to add a sentence telling readers where to
>>>>>> go if the need help or have questions regarding Booki.
>>>>>>
>>>>>> I know we had some discussion a month or two ago regarding the
>>>>>> addition of some sort of forum for these sorts of question, but in
>>>>>> the meantime for those who have questions where would be the best
>>>>>> place to point them?
>>>>>>
>>>>>> The only two options I could think of would be either joining the FM
>>>>>> discuss list or adding a comment to the post.  Asking someone to join
>>>>>> the FM list and then post a question could be confusing to someone
>>>>>> who is using Booki for something completely unrelated to Floss
>>>>>> Manuals so I'm leaning towards adding a comment to the blog as the
>>>>>> method to ask questions.
>>>>>>
>>>>>> Before I add this to the tutorial and publish it does anyone have any
>>>>>> other ideas for the best way of people to ask Booki questions?
>>>>>>
>>>>>> Cheers,
>>>>>>
>>>>>> John
>>>>>>
>>>>> --
>>>>> ____________________________________________________________
>>>>>
>>>>> helen varley jamieson: creative catalyst
>>>>> helen at creative-catalyst.com
>>>>> http://www.creative-catalyst.com
>>>>> http://www.avatarbodycollision.org
>>>>> http://www.upstage.org.nz
>>>>> ____________________________________________________________
>>>>>
>>>>> _______________________________________________
>>>>> Discuss mailing list
>>>>> Discuss at lists.flossmanuals.net
>>>>> http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
>>>>>
>>>> _______________________________________________
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>>>>
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>>>
>>
>
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-- 

--
Adam Hyde

--
Founder FLOSS Manuals
Project Manager Booki
Book Sprint Facilitator
+49 01774935122

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