[FM Discuss] best way for booki users to get support

[adam]

good point...now the url is:
http://www.flossmanuals.net/index.php?plugin=blog

which is ugly but works

adam


On 03/31/2011 12:37 AM, Lachlan Musicman wrote:
> My 10 cents is regards the old site - and what I think we shouldn't do
> for the new one.
>
> IIRC, there seemed to be some sort of webserver url re-writing or
> embedded frames etc - so you *could* find a flossmanuals.net/about
> page, but the URL was flossmanuals.net. This made it _hard_ to direct
> people to an "about" page.
>
> This should not be repeated - it's bad for google, it's bad for
> directing ppl to the site, it's bad for the quick and nasty "about us"
>
> cheers
> L.
>
> On Thu, Mar 31, 2011 at 04:45, John Curwood
> <marketing at lovinglearning.co.nz>  wrote:
>> Hey Adam,
>>
>> my vote goes in for osqa, it looks pretty useful, and easy.
>>
>> The only thing I didn't like was the points and badges feature.  I  just
>> want to answer peoples questions and help solve their problems.  Where as I
>> see the reward system as a distraction to helping people.
>>
>> any way that was my 10 cents.
>>
>> John
>>
>> On 31/03/2011, at 12:20 AM, adam wrote:
>>
>>> i cna put an info link and a 'support' link..thats easy, but i am not
>>> clear on what to put on the support link...i was thinking a page with a
>>> live chat interfacing to irc until it get too crazy to manage...might be
>>> interesting...the other would be somehting like http://www.osqa.net/
>>>
>>> we could also have a mailing list...what do people think is best?
>>>
>>> adam
>>>
>>>
>>>
>>>> one problem i have with both the blog (http://blog.booki.cc/)&  the
>>>> booki site (http://www.booki.cc/) is that it isn't easy to find
>>>> background information - who, why, how etc (i've been looking for this
>>>> recently in the course of trying to put together the ars electronica
>>>> submission, but more about that in a separate email). apart from 4
>>>> sentences on the home page, the site only gives long lists of groups,
>>>> books&  people;  the blog has heaps of great information&  tutorials for
>>>> when you are actually working with booki; but on neither is it easy to
>>>> find any contextualising background info. i guess that will come.
>>>>
>>>> i think you're right that joining this list shouldn't be the recommended
>>>> way to get general booki support. would it be possible to have a support
>>>> email address? or there aren't resources to manage that?
>>>>
>>>> h : )
>>>>
>>>> On 30/03/11 4:42 AM, Martin Kean wrote:
>>>>> Hi, good idea John!
>>>>> I think the way the Booki blog is designed is good, displaying the text
>>>>> and images clearly.
>>>>> I think the Identica, Slashdot and RSS buttons are unecessary, and
>>>>> reader comments could be added here instead.
>>>>> At http://blog.booki.cc/ the posts succeed each other chronologically,
>>>>> so perhaps a button link 'show comments', rather than comments beneath
>>>>> each post in the long format.
>>>>> cheers, Martin
>>>>> ________________________________________
>>>>> From: discuss-bounces at lists.flossmanuals.net
>>>>> [discuss-bounces at lists.flossmanuals.net] On Behalf Of John Curwood
>>>>> [marketing at lovinglearning.co.nz]
>>>>> Sent: Wednesday, 30 March 2011 1:59 p.m.
>>>>> To: discuss at lists.flossmanuals.net
>>>>> Subject: [FM Discuss] best way for booki users to get support
>>>>>
>>>>> I've just finished writing a Tutorial for the booki blog and at the
>>>>> bottom of the post I want to add a sentence telling readers where to
>>>>> go if the need help or have questions regarding Booki.
>>>>>
>>>>> I know we had some discussion a month or two ago regarding the
>>>>> addition of some sort of forum for these sorts of question, but in
>>>>> the meantime for those who have questions where would be the best
>>>>> place to point them?
>>>>>
>>>>> The only two options I could think of would be either joining the FM
>>>>> discuss list or adding a comment to the post.  Asking someone to join
>>>>> the FM list and then post a question could be confusing to someone
>>>>> who is using Booki for something completely unrelated to Floss
>>>>> Manuals so I'm leaning towards adding a comment to the blog as the
>>>>> method to ask questions.
>>>>>
>>>>> Before I add this to the tutorial and publish it does anyone have any
>>>>> other ideas for the best way of people to ask Booki questions?
>>>>>
>>>>> Cheers,
>>>>>
>>>>> John
>>>>>
>>>> --
>>>> ____________________________________________________________
>>>>
>>>> helen varley jamieson: creative catalyst
>>>> helen at creative-catalyst.com
>>>> http://www.creative-catalyst.com
>>>> http://www.avatarbodycollision.org
>>>> http://www.upstage.org.nz
>>>> ____________________________________________________________
>>>>
>>>> _______________________________________________
>>>> Discuss mailing list
>>>> Discuss at lists.flossmanuals.net
>>>> http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
>>>>
>>>
>>> _______________________________________________
>>> Discuss mailing list
>>> Discuss at lists.flossmanuals.net
>>> http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
>>>
>> _______________________________________________
>> Discuss mailing list
>> Discuss at lists.flossmanuals.net
>> http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.flossmanuals.net/pipermail/discuss-flossmanuals.net/attachments/20110331/feafcd8d/attachment-0001.htm>