[FM Discuss] best way for booki users to get support

[Lachlan Musicman]

My 10 cents is regards the old site - and what I think we shouldn't do
for the new one.

IIRC, there seemed to be some sort of webserver url re-writing or
embedded frames etc - so you *could* find a flossmanuals.net/about
page, but the URL was flossmanuals.net. This made it _hard_ to direct
people to an "about" page.

This should not be repeated - it's bad for google, it's bad for
directing ppl to the site, it's bad for the quick and nasty "about us"

cheers
L.

On Thu, Mar 31, 2011 at 04:45, John Curwood
<marketing at lovinglearning.co.nz> wrote:
> Hey Adam,
>
> my vote goes in for osqa, it looks pretty useful, and easy.
>
> The only thing I didn't like was the points and badges feature.  I  just
> want to answer peoples questions and help solve their problems.  Where as I
> see the reward system as a distraction to helping people.
>
> any way that was my 10 cents.
>
> John
>
> On 31/03/2011, at 12:20 AM, adam wrote:
>
>> i cna put an info link and a 'support' link..thats easy, but i am not
>> clear on what to put on the support link...i was thinking a page with a
>> live chat interfacing to irc until it get too crazy to manage...might be
>> interesting...the other would be somehting like http://www.osqa.net/
>>
>> we could also have a mailing list...what do people think is best?
>>
>> adam
>>
>>
>>
>>> one problem i have with both the blog (http://blog.booki.cc/) & the
>>> booki site (http://www.booki.cc/) is that it isn't easy to find
>>> background information - who, why, how etc (i've been looking for this
>>> recently in the course of trying to put together the ars electronica
>>> submission, but more about that in a separate email). apart from 4
>>> sentences on the home page, the site only gives long lists of groups,
>>> books & people;  the blog has heaps of great information & tutorials for
>>> when you are actually working with booki; but on neither is it easy to
>>> find any contextualising background info. i guess that will come.
>>>
>>> i think you're right that joining this list shouldn't be the recommended
>>> way to get general booki support. would it be possible to have a support
>>> email address? or there aren't resources to manage that?
>>>
>>> h : )
>>>
>>> On 30/03/11 4:42 AM, Martin Kean wrote:
>>>>
>>>> Hi, good idea John!
>>>> I think the way the Booki blog is designed is good, displaying the text
>>>> and images clearly.
>>>> I think the Identica, Slashdot and RSS buttons are unecessary, and
>>>> reader comments could be added here instead.
>>>> At http://blog.booki.cc/ the posts succeed each other chronologically,
>>>> so perhaps a button link 'show comments', rather than comments beneath
>>>> each post in the long format.
>>>> cheers, Martin
>>>> ________________________________________
>>>> From: discuss-bounces at lists.flossmanuals.net
>>>> [discuss-bounces at lists.flossmanuals.net] On Behalf Of John Curwood
>>>> [marketing at lovinglearning.co.nz]
>>>> Sent: Wednesday, 30 March 2011 1:59 p.m.
>>>> To: discuss at lists.flossmanuals.net
>>>> Subject: [FM Discuss] best way for booki users to get support
>>>>
>>>> I've just finished writing a Tutorial for the booki blog and at the
>>>> bottom of the post I want to add a sentence telling readers where to
>>>> go if the need help or have questions regarding Booki.
>>>>
>>>> I know we had some discussion a month or two ago regarding the
>>>> addition of some sort of forum for these sorts of question, but in
>>>> the meantime for those who have questions where would be the best
>>>> place to point them?
>>>>
>>>> The only two options I could think of would be either joining the FM
>>>> discuss list or adding a comment to the post.  Asking someone to join
>>>> the FM list and then post a question could be confusing to someone
>>>> who is using Booki for something completely unrelated to Floss
>>>> Manuals so I'm leaning towards adding a comment to the blog as the
>>>> method to ask questions.
>>>>
>>>> Before I add this to the tutorial and publish it does anyone have any
>>>> other ideas for the best way of people to ask Booki questions?
>>>>
>>>> Cheers,
>>>>
>>>> John
>>>>
>>>
>>> --
>>> ____________________________________________________________
>>>
>>> helen varley jamieson: creative catalyst
>>> helen at creative-catalyst.com
>>> http://www.creative-catalyst.com
>>> http://www.avatarbodycollision.org
>>> http://www.upstage.org.nz
>>> ____________________________________________________________
>>>
>>> _______________________________________________
>>> Discuss mailing list
>>> Discuss at lists.flossmanuals.net
>>> http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
>>>
>>
>>
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>>
>
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