[FM Discuss] best way for booki users to get support

[John Curwood]

Hey Adam,

my vote goes in for osqa, it looks pretty useful, and easy.

The only thing I didn't like was the points and badges feature.  I   
just want to answer peoples questions and help solve their problems.   
Where as I see the reward system as a distraction to helping people.

any way that was my 10 cents.

John

On 31/03/2011, at 12:20 AM, adam wrote:

> i cna put an info link and a 'support' link..thats easy, but i am not
> clear on what to put on the support link...i was thinking a page  
> with a
> live chat interfacing to irc until it get too crazy to  
> manage...might be
> interesting...the other would be somehting like http://www.osqa.net/
>
> we could also have a mailing list...what do people think is best?
>
> adam
>
>
>
>> one problem i have with both the blog (http://blog.booki.cc/) & the
>> booki site (http://www.booki.cc/) is that it isn't easy to find
>> background information - who, why, how etc (i've been looking for  
>> this
>> recently in the course of trying to put together the ars electronica
>> submission, but more about that in a separate email). apart from 4
>> sentences on the home page, the site only gives long lists of groups,
>> books & people;  the blog has heaps of great information &  
>> tutorials for
>> when you are actually working with booki; but on neither is it  
>> easy to
>> find any contextualising background info. i guess that will come.
>>
>> i think you're right that joining this list shouldn't be the  
>> recommended
>> way to get general booki support. would it be possible to have a  
>> support
>> email address? or there aren't resources to manage that?
>>
>> h : )
>>
>> On 30/03/11 4:42 AM, Martin Kean wrote:
>>> Hi, good idea John!
>>> I think the way the Booki blog is designed is good, displaying  
>>> the text
>>> and images clearly.
>>> I think the Identica, Slashdot and RSS buttons are unecessary, and
>>> reader comments could be added here instead.
>>> At http://blog.booki.cc/ the posts succeed each other  
>>> chronologically,
>>> so perhaps a button link 'show comments', rather than comments  
>>> beneath
>>> each post in the long format.
>>> cheers, Martin
>>> ________________________________________
>>> From: discuss-bounces at lists.flossmanuals.net
>>> [discuss-bounces at lists.flossmanuals.net] On Behalf Of John Curwood
>>> [marketing at lovinglearning.co.nz]
>>> Sent: Wednesday, 30 March 2011 1:59 p.m.
>>> To: discuss at lists.flossmanuals.net
>>> Subject: [FM Discuss] best way for booki users to get support
>>>
>>> I've just finished writing a Tutorial for the booki blog and at the
>>> bottom of the post I want to add a sentence telling readers where to
>>> go if the need help or have questions regarding Booki.
>>>
>>> I know we had some discussion a month or two ago regarding the
>>> addition of some sort of forum for these sorts of question, but in
>>> the meantime for those who have questions where would be the best
>>> place to point them?
>>>
>>> The only two options I could think of would be either joining the FM
>>> discuss list or adding a comment to the post.  Asking someone to  
>>> join
>>> the FM list and then post a question could be confusing to someone
>>> who is using Booki for something completely unrelated to Floss
>>> Manuals so I'm leaning towards adding a comment to the blog as the
>>> method to ask questions.
>>>
>>> Before I add this to the tutorial and publish it does anyone have  
>>> any
>>> other ideas for the best way of people to ask Booki questions?
>>>
>>> Cheers,
>>>
>>> John
>>>
>>
>> --
>> ____________________________________________________________
>>
>> helen varley jamieson: creative catalyst
>> helen at creative-catalyst.com
>> http://www.creative-catalyst.com
>> http://www.avatarbodycollision.org
>> http://www.upstage.org.nz
>> ____________________________________________________________
>>
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