[FM Discuss] best way for booki users to get support

[Elisa Godoy de Castro Guerra]

2011/3/30 adam <adam at xs4all.nl>

> i cna put an info link and a 'support' link..thats easy, but i am not
> clear on what to put on the support link...i was thinking a page with a
> live chat interfacing to irc until it get too crazy to manage...might be
> interesting...the other would be somehting like http://www.osqa.net/
>
> we could also have a mailing list...what do people think is best?
>

Osqa is a good choice secund me and a live chat too :)

Elisa


>
> adam
>
>
>
> > one problem i have with both the blog (http://blog.booki.cc/) & the
> > booki site (http://www.booki.cc/) is that it isn't easy to find
> > background information - who, why, how etc (i've been looking for this
> > recently in the course of trying to put together the ars electronica
> > submission, but more about that in a separate email). apart from 4
> > sentences on the home page, the site only gives long lists of groups,
> > books & people;  the blog has heaps of great information & tutorials for
> > when you are actually working with booki; but on neither is it easy to
> > find any contextualising background info. i guess that will come.
> >
> > i think you're right that joining this list shouldn't be the recommended
> > way to get general booki support. would it be possible to have a support
> > email address? or there aren't resources to manage that?
> >
> > h : )
> >
> > On 30/03/11 4:42 AM, Martin Kean wrote:
> >> Hi, good idea John!
> >> I think the way the Booki blog is designed is good, displaying the text
> >> and images clearly.
> >> I think the Identica, Slashdot and RSS buttons are unecessary, and
> >> reader comments could be added here instead.
> >> At http://blog.booki.cc/ the posts succeed each other chronologically,
> >> so perhaps a button link 'show comments', rather than comments beneath
> >> each post in the long format.
> >> cheers, Martin
> >> ________________________________________
> >> From: discuss-bounces at lists.flossmanuals.net
> >> [discuss-bounces at lists.flossmanuals.net] On Behalf Of John Curwood
> >> [marketing at lovinglearning.co.nz]
> >> Sent: Wednesday, 30 March 2011 1:59 p.m.
> >> To: discuss at lists.flossmanuals.net
> >> Subject: [FM Discuss] best way for booki users to get support
> >>
> >> I've just finished writing a Tutorial for the booki blog and at the
> >> bottom of the post I want to add a sentence telling readers where to
> >> go if the need help or have questions regarding Booki.
> >>
> >> I know we had some discussion a month or two ago regarding the
> >> addition of some sort of forum for these sorts of question, but in
> >> the meantime for those who have questions where would be the best
> >> place to point them?
> >>
> >> The only two options I could think of would be either joining the FM
> >> discuss list or adding a comment to the post.  Asking someone to join
> >> the FM list and then post a question could be confusing to someone
> >> who is using Booki for something completely unrelated to Floss
> >> Manuals so I'm leaning towards adding a comment to the blog as the
> >> method to ask questions.
> >>
> >> Before I add this to the tutorial and publish it does anyone have any
> >> other ideas for the best way of people to ask Booki questions?
> >>
> >> Cheers,
> >>
> >> John
> >>
> >
> > --
> > ____________________________________________________________
> >
> > helen varley jamieson: creative catalyst
> > helen at creative-catalyst.com
> > http://www.creative-catalyst.com
> > http://www.avatarbodycollision.org
> > http://www.upstage.org.nz
> > ____________________________________________________________
> >
> > _______________________________________________
> > Discuss mailing list
> > Discuss at lists.flossmanuals.net
> > http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
> >
>
>
> _______________________________________________
> Discuss mailing list
> Discuss at lists.flossmanuals.net
> http://lists.flossmanuals.net/listinfo.cgi/discuss-flossmanuals.net
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.flossmanuals.net/pipermail/discuss-flossmanuals.net/attachments/20110330/5b363d7c/attachment-0001.htm>