[FM Discuss] best way for booki users to get support

[helen varley jamieson]

live chat would be good; the osqa thing looks interesting too ...

with regard to a mailing list, i don't see that as being so useful for 
people who only need occasional support about something specific. i 
would not want to join a mailing list for that - live chat would be 
great, or an email address as long as i got an answer. forums are good 
but only when people are actually answering things on them. often i find 
that someone else has already asked & got an answer for things that i 
need support on, so having some kind of searchable forum would hopefully 
mean that ultimately the workload would be shared & recycled.

h : )

On 30/03/11 1:20 PM, adam wrote:
> i cna put an info link and a 'support' link..thats easy, but i am not
> clear on what to put on the support link...i was thinking a page with a
> live chat interfacing to irc until it get too crazy to manage...might be
> interesting...the other would be somehting like http://www.osqa.net/
>
> we could also have a mailing list...what do people think is best?
>
> adam
>
>
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helen varley jamieson: creative catalyst
helen at creative-catalyst.com
http://www.creative-catalyst.com
http://www.avatarbodycollision.org
http://www.upstage.org.nz
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