[FM Discuss] best way for booki users to get support

[adam]

i cna put an info link and a 'support' link..thats easy, but i am not
clear on what to put on the support link...i was thinking a page with a
live chat interfacing to irc until it get too crazy to manage...might be
interesting...the other would be somehting like http://www.osqa.net/

we could also have a mailing list...what do people think is best?

adam



> one problem i have with both the blog (http://blog.booki.cc/) & the
> booki site (http://www.booki.cc/) is that it isn't easy to find
> background information - who, why, how etc (i've been looking for this
> recently in the course of trying to put together the ars electronica
> submission, but more about that in a separate email). apart from 4
> sentences on the home page, the site only gives long lists of groups,
> books & people;  the blog has heaps of great information & tutorials for
> when you are actually working with booki; but on neither is it easy to
> find any contextualising background info. i guess that will come.
>
> i think you're right that joining this list shouldn't be the recommended
> way to get general booki support. would it be possible to have a support
> email address? or there aren't resources to manage that?
>
> h : )
>
> On 30/03/11 4:42 AM, Martin Kean wrote:
>> Hi, good idea John!
>> I think the way the Booki blog is designed is good, displaying the text
>> and images clearly.
>> I think the Identica, Slashdot and RSS buttons are unecessary, and
>> reader comments could be added here instead.
>> At http://blog.booki.cc/ the posts succeed each other chronologically,
>> so perhaps a button link 'show comments', rather than comments beneath
>> each post in the long format.
>> cheers, Martin
>> ________________________________________
>> From: discuss-bounces at lists.flossmanuals.net
>> [discuss-bounces at lists.flossmanuals.net] On Behalf Of John Curwood
>> [marketing at lovinglearning.co.nz]
>> Sent: Wednesday, 30 March 2011 1:59 p.m.
>> To: discuss at lists.flossmanuals.net
>> Subject: [FM Discuss] best way for booki users to get support
>>
>> I've just finished writing a Tutorial for the booki blog and at the
>> bottom of the post I want to add a sentence telling readers where to
>> go if the need help or have questions regarding Booki.
>>
>> I know we had some discussion a month or two ago regarding the
>> addition of some sort of forum for these sorts of question, but in
>> the meantime for those who have questions where would be the best
>> place to point them?
>>
>> The only two options I could think of would be either joining the FM
>> discuss list or adding a comment to the post.  Asking someone to join
>> the FM list and then post a question could be confusing to someone
>> who is using Booki for something completely unrelated to Floss
>> Manuals so I'm leaning towards adding a comment to the blog as the
>> method to ask questions.
>>
>> Before I add this to the tutorial and publish it does anyone have any
>> other ideas for the best way of people to ask Booki questions?
>>
>> Cheers,
>>
>> John
>>
>
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